You can delete your account in the app at any time, or ask us to delete it for you. Your scans are not on our servers, so they are not part of this either way.
Fastest · in the app
Three taps in the app
Open Planar and go to Me.
Tap your account at the top, then Delete account.
Read what gets deleted and tap Delete account to confirm. If you signed in with Apple, Apple asks you to confirm it is you first.
The same screen can also wipe the scans on that phone, if you want a clean slate. That is a separate switch and off by default.
Without the app
Send us one email
Write to [email protected] from the address you signed in with, subject “Delete my Planar account”. We delete the account within 30 days and reply when it is done.
Signed in with Apple and hid your email? Write from that Apple ID's address, or include your account ID. It is under Me › your account › Account ID, and tapping it copies it.
Your accountYour email address and your Google, Apple or email sign-in. You can sign up again later as new.
Your profileWhen you joined, how you signed in and your account ID.
Your Pro recordThe link between Planar Pro and your account, at Planar and at our purchase provider. You can bring Pro back later with Restore purchases.
What is not
Your scansThey live only on your phone and never reach our servers. Delete them in the app, let the delete screen do it for you, or remove the app.
Your purchase historyKept by Apple or Google, as for any app.